Privacy Policy

Introduction

ROLAX LANDSCAPING ROCHESTER LLC ("Rolax Landscaping," "we," "us," or "our") respects your privacy. This Privacy Policy explains how we collect, use, protect, retain, and disclose information when you visit our website, request an estimate, contact us, or consent to receive communications from us.

Information We Collect

We may collect information that you voluntarily submit through our website forms or provide during customer communications, including:

• Your name, phone number, and email address.
• Your service address or project location.
• The landscaping, lawn care, hardscaping, drainage, tree service, or seasonal service you request.
• Project descriptions, appointment preferences, and information needed to prepare an estimate.
• Your communication preferences and SMS consent status.
• Information contained in communications between you and our team.

We may also collect limited technical information through analytics, security, and hosting systems, such as your IP address, browser type, device type, referring page, pages visited, and approximate location information.

How We Use Your Information

We may use the information we collect to:

• Respond to questions and estimate requests.
• Contact you about requested landscaping or property services.
• Schedule, confirm, update, or reschedule appointments.
• Prepare estimates and discuss project scope, availability, pricing, and service details.
• Send informational SMS messages when you have provided your express consent.
• Send occasional promotional SMS messages when you have separately provided your express marketing consent.
• Maintain customer service and communication records.
• Improve website performance, content, services, and customer experience.
• Protect our website and systems from spam, fraud, misuse, and security threats.
• Comply with legal, regulatory, and carrier requirements.

SMS and Mobile Information

If you voluntarily opt in to receive SMS messages from ROLAX LANDSCAPING ROCHESTER LLC, we may send informational messages such as responses to inquiries, quote follow-ups, appointment confirmations and reminders, scheduling updates, and service updates.

If you separately opt in to promotional SMS messages, we may also send occasional landscaping offers, service announcements, and promotions. Message frequency varies. Message and data rates may apply.

You may reply STOP at any time to unsubscribe from SMS messages. You may reply HELP for assistance. Consent to receive SMS messages is optional and is not a condition of purchasing goods or services.

Mobile information and SMS consent records may be processed only by service providers that assist us with operating and delivering our communications. These providers may use that information solely to provide services to us and are not permitted to use it for their own marketing or promotional purposes.

For additional messaging information, please review our Terms of Service.

How We Share Information

We do not sell or rent your personal information. We may disclose limited information to service providers that help us operate our website, process form submissions, maintain customer records, provide analytics, prevent spam, deliver communications, or support our business operations.

These service providers may access information only as reasonably necessary to perform services on our behalf. We may also disclose information when required by law, court order, legal process, or to protect our legal rights, customers, systems, or the public.

SMS consent and mobile information are excluded from sharing with third parties or affiliates for marketing or promotional purposes.

Cookies and Analytics

Our website may use cookies and similar technologies for essential website functions, analytics, performance, security, and understanding how visitors use the website. You may control cookies through your browser settings, although disabling certain cookies may affect website functionality.

Data Retention

We retain lead, customer, project, consent, and communication records for as long as reasonably necessary to respond to requests, provide services, document consent, maintain business records, resolve disputes, and meet legal or regulatory requirements. Information that is no longer required may be securely deleted or anonymized.

Data Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information. However, no website, electronic transmission, or storage system can be guaranteed to be completely secure.

Your Rights and Choices

You may contact us to request access to, correction of, or deletion of personal information associated with you, subject to applicable legal and record-retention requirements. You may also ask us to stop non-essential communications.

To stop SMS communications, reply STOP to any text message from us. For assistance, reply HELP or contact us using the information below.

Children's Privacy

Our website and services are not directed to children under 13, and we do not knowingly collect personal information from children under 13.

Changes to This Privacy Policy

We may update this Privacy Policy periodically. Changes will be posted on this page with an updated effective date. Your continued use of our website after an update means the revised policy will apply to information collected after the effective date.

Contact Us

For privacy questions or requests, contact ROLAX LANDSCAPING ROCHESTER LLC at rolaxlandscapingrochester@gmail.com or +1 585-522-2202.